Terms and conditions

Terms and Conditions

Any errors made in providing details to The Isherwood Sisters Ltd are your responsibility. The Isherwood Sisters Ltd cannot be held liable for consequences that relate to any errors in information provided to us; including but not limited to failure to send your order to the correct address.

Payment

Prices listed on this site are in New Zealand dollars and include GST.

All online transactions are processed in NZ dollars. If you are buying from outside of New Zealand the price advertised might not be the same price charged to the credit card account due to exchange rate fluctuations. This means that because we are based in New Zealand we have to convert your purchase to New Zealand dollars at the exchange rate on the day it is processed. We accept Visa and Mastercard credit cards only and use the secure Pay Pal payment system.

Delivery

Prices are inclusive of delivery costs within New Zealand only. There will be a $30 shipping charge for any order shipped outside New Zealand. We endeavour to fulfil orders within 10 working days but cannot guarantee delivery within this timeframe.  However, it does not include any unique incoming delivery costs charged by some countries, including entry customs duty.  Books can only be sent by a Track and Trace courier, so can be only sent to a physical address and not to a PO Box.

Privacy

The Isherwood Sisters Ltd will protect and maintain your privacy. Information provided will be used for the purpose of fulfilling your order only. In addition to the company’s safeguards your personal data is protected in New Zealand by the Privacy Act 1993. Any details you give will remain completely confidential.

Security

The Isherwood Sisters Ltd uses the Pay Pal payment system to process credit card payments through the site. This is a best practice system used to facilitate secure electronic payments. It keeps confidential at all times any information acquired in connection with an electronic credit card payment and protects all personal information.

Refund Policy

No refunds are available. If your book arrives damaged please advise us within 7 days of receiving so we can send a replacement and arrange collection of the damaged copy. Please contact us via email. If your order has not arrived within the specified delivery time frame please contact us via email. Please note, any missing order requests must be advised within 60 days from date of purchase, no further action will be taken for contact made after this time. Please keep a copy of your receipt as proof of purchase. Please ensure your shipping address is correct, as we’re unable to redirect orders. Orders will be processed within 48 hours of receiving them.

Delivery time

All orders are processed and sent from New Zealand. Your tracking details will be sent by email following the confirmation of your order. Below is an indication of delivery times:

  • New Zealand: 2 – 3 working days. Orders are sent with Castle Parcels
  • Australia: 6 – 10 working days. Orders are sent with NZ Post
  • Rest of world: 8 – 12 working days. Orders are sent with NZ Post